FAQ & Troubleshooting
Quick Navigation
By Topic
- General - ZeroTier basics, security, and monitoring
- Central - Account and network management
- Rules - Network access control and configuration
By Platform
- Windows - Installation, RDP, and port issues
- macOS - App control, file sharing, and PORT_ERROR
- iOS - App download and privacy
- Linux - Interface limitations
- Android - App download, privacy, and connection issues
General
Common questions about ZeroTier's core functionality, security, and performance.
General FAQ
What happens if a ZeroTier, Inc root goes down?
How can I monitor my network metrics?
Why does my peers list have nodes I don't recognize?
How does ZeroTier scale with high bandwidth?
Where can I find old versions of ZeroTier?
Do I need to update ZeroTier? How do I do it?
How to clear or reset your ZeroTier address
General Troubleshooting
Solutions for common connection problems, service errors, and network issues.
For additional support options, including community resources and direct support for subscribers, visit our Support page.
Why is my latency higher than expected? (Relaying)
Error: Cannot connect to ZeroTier service
My Tray / Menubar App crashes or fails to launch
Error: Cannot connect to ZeroTier service (or Node ID "Unknown" in the GUI apps)
Central
Questions about managing your ZeroTier account, networks, and billing.
Can I transfer my network(s) on Central to another user?
How do I change the Owner of my Organization?
How do I find out who my Organization Owner is?
How do I make my subnet bigger?
How are nodes counted against my subscription?
Rules
Learn how to configure network access control and traffic filtering.
Check the manual for theory about how rules work.
How do I set tags/capabilities on network members?
How do I isolate specific nodes?
How can I block all traffic on a ZeroTier network?
How can I create a network that exclusively supports a certain usecase, such as remote desktop?
How can rules limit access, even to authorized network members?
Windows
Installation guides, Remote Desktop solutions, and network adapter issues.
Windows FAQ
How can I install ZeroTier on a machine accessed through Windows Remote Desktop?
Windows Troubleshooting
If you're having trouble using ZeroTier on Windows, the following steps may be of assistance.
Instructions
- Make sure you have Administrative Rights on your user.
- Uninstall any other VPN software that could be conflicting with the ZeroTier setup.
- Check for any antivirus software that has additional "Internet Security" features, that could be blocking installation and trying to assume Windows Firewall functionality.
- Try different combinations of rebooting and reinstalling ZeroTier.
Side note: there were reported VPN issues in certain versions of Windows 10; those have their own fix via Microsoft.
For support requests, see how to collect diagnostic logs.
Why does Windows Remote Desktop keep disconnecting?
System Service Not Reachable by UI
Why is the ZeroTier Virtual Network Port Running at 100Mbps?
If you continue to have issues, please check github for any existing issues, or report a new one. Thanks!
macOS
App management, file sharing setup, and resolving PORT_ERROR issues.
macOS FAQ
How can I start/stop the ZeroTier app?
How can I share network attached storage?
macOS Troubleshooting
For support requests, see how to collect diagnostic logs.
What is 'PORT_ERROR' and how do I fix it?
iOS
Mobile app information and privacy details.
iOS FAQ
Where can I get the ZeroTier iOS app?
Does the ZeroTier One iOS app collect any user data?
Linux
Platform-specific questions and interface behavior.
Linux Troubleshooting
For support requests, see how to collect diagnostic logs.
Why is the virtual interface limited to 10Mb/s?
Android
Mobile app setup, privacy information, and connection troubleshooting.
Android FAQ
Where do I get the ZeroTier app?
Does the ZeroTier One app collect or share any user data?
Android Troubleshooting
For support requests, see how to collect diagnostic logs.