How to Collect Diagnostic Logs
When submitting a support request, diagnostic logs help us identify and resolve issues more quickly.
Generate a dump file
Generate a debug dump file with device and network information for troubleshooting using the ZeroTier CLI. This file can be useful when talking with ZeroTier technical support staff.
zerotier-cli dump
The output file is always named zerotier_dump.txt and is written to a fixed location depending on your operating system:
| Platform | Output Location |
|---|---|
| Windows | User's Desktop |
| macOS | User's Desktop |
| Linux | Current working directory |
The dump command creates a file with information about your device and networks. Some of this information (Physical IP addresses, public identities, etc) may be sensitive.
On Unix-like systems you may need to use sudo zerotier-cli, while on Windows you will need to use an administrator command prompt. If you see missing authentication token and authtoken.secret not found (or readable) you're likely trying to run zerotier-cli from an account with insufficient privileges.